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Driving our culture, managing risk, and creating an amazing working environment for our colleagues, our Group Operations are the engine room of our business. They look after a range of vital functions - Finance, Legal, Risk and Compliance, Audit, Strategy and Investor Relations, People, Workplace, and Procurement.

Dynamic, reliable, and knowledgeable, these teams help make sure we are always performing at the highest level, working collaboratively across all our brands and keeping a close eye on a wide range of legislation and regulations.

Two female colleagues chatting and smiling

Teams in Group Operations


Driving confidence and improved customer outcomes through high quality assurance, our Audit team gives us proactive and insightful advice.


Translating complex modelling in a way that can be understood and actioned, our Finance team’s  insight helps drive informed decisions for our business and customers.


Offering strategic advice and pragmatic solutions to complex issues, our Legal team enables a wide range of activity, including M&A, commercial contracts, brand protection and governance.


Supporting our colleagues across business partnering, development, engagement, talent acquisition, reward, payroll, our People team defines and delivers our people strategy of developing a culture of inclusion, innovation, and delivery at pace.


Looking after our processes, governance and controls to minimise risk and keep our customer and colleague data safe, Procurement helps us build mutually beneficial relationships in our supply chain to deliver value.

Risk and Compliance

Working closely with colleagues across our company, this team helps make sure all risk and compliance matters are identified, managed and mitigated throughout our operational change activities.

Strategy and Investor Relations

Giving all information we need to the Executive and Board whilst keeping investors up to date on how the Group is doing, this team helps all  our major strategic decision making. 


Looking after our physical spaces and making sure it's fit for purpose, this team supports colleagues across our locations,  including specialist facilities, office management, catering and health and safety. ​​​​​​​

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  • People always keep things light-hearted and have fun

    Headshot of Tim


    Head of Finance


    at the same time as working hard.